mogbd Privacy Policy

1.Introduction

This Privacy Policy describes how mogbd collects, uses, stores, and protects personal information provided by or generated about players who register and use the mogbd platform at mogbd.net. By creating a mogbd account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all services provided by mogbd, including the website, any associated mobile web experience, customer support channels, and promotional communications. If you do not agree with this Policy, you must not register an account or use the mogbd platform.

2.Information We Collect

mogbd collects the minimum personal data necessary to provide, operate, and improve the platform and to comply with applicable anti-money laundering and responsible gaming requirements. The categories of personal information we collect include:

1. Registration data: your name, date of birth, Bangladeshi mobile number, and the username you choose when creating your mogbd account.
2. Identity verification (KYC) data: where required before approving a withdrawal, we may collect a copy of your National Identity Card (NID), passport, or driving licence and a selfie photograph for facial comparison.
3. Financial transaction data: records of deposits, withdrawals, account balances, and transaction references such as bKash and Nagad transaction IDs. We do not store your full mobile banking PIN or passwords — these are handled exclusively by the respective payment providers.
4. Gaming activity data: records of games played, bets placed, game outcomes, session durations, and responsible gaming tool usage such as deposit limit settings and self-exclusion requests.
5. Technical and device data: your IP address, device type, operating system, browser type, and general geographic region derived from your IP address. We do not track your precise GPS location.

3.How We Use Your Information

mogbd processes your personal data for the following specific purposes only. We do not use your data for any purpose not listed here without first obtaining your consent or being required to do so by applicable law.

1. Account creation and management: to register your account, verify your identity, maintain account security, and enable password recovery via your registered mobile number.
2. Platform operation: to process your deposits and withdrawals, calculate game results, credit winnings, apply bonuses, and maintain your account balance history.
3. Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, multi-accounting, and misuse of bonus promotions, including automated analysis of transaction patterns and login behaviour.
4. Responsible gaming: to monitor gaming activity against your configured deposit limits, send session time reminders, and enforce self-exclusion restrictions where applicable.
5. Customer support: to respond to your support requests, complaints, and dispute submissions, and to maintain records of communications for quality and compliance purposes.
6. Service improvement: to analyse anonymised, aggregated platform usage patterns to improve game selection, user experience, and platform performance. This analysis does not identify individual players.

4.Legal Basis for Processing

mogbd processes personal data based on the following legal grounds. Where processing is based on consent, you have the right to withdraw that consent at any time by contacting mogbd support, though withdrawal does not affect the lawfulness of prior processing.

1. Contractual necessity: processing your registration data, transaction data, and gaming activity data is necessary to deliver the mogbd service you signed up for.
2. Legal obligation: processing KYC identity documents and transaction records for anti-money laundering compliance and age verification is required to operate the platform responsibly.
3. Legitimate interests: fraud detection, security monitoring, and anonymised analytics are processed under mogbd's legitimate interest in maintaining a safe, fair, and well-functioning platform for all registered players.
4. Consent: where we send promotional communications to your registered contact, we do so based on your opt-in consent at registration or a subsequent opt-in to marketing. You may withdraw this consent at any time.

5.Sharing Your Information

mogbd does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances and only to the extent necessary for each purpose.

1. Payment processors: we share transaction reference data with bKash, Nagad, Rocket, and other payment partners solely to process your deposits and withdrawals. These parties act as independent data controllers for the payment transaction itself.
2. Game providers: session identifiers and game-specific data are shared with game providers such as Pragmatic Play, Evolution Gaming, and Spribe solely to facilitate game sessions you initiate on the mogbd platform.
3. Anti-fraud and KYC service providers: where we use accredited third-party services to verify your identity or screen transactions for fraud, we share only the minimum data required for that specific check.
4. Legal and regulatory authorities: where required by applicable law, court order, or regulatory instruction to disclose personal data, we will comply. Where permitted, we will notify you of such a disclosure request.

6.Payment Data and KYC Documents

Payment data such as bKash and Nagad transaction IDs is retained solely for financial reconciliation, fraud investigation, and regulatory compliance purposes. mogbd does not store your mobile banking login credentials, PINs, or one-time passwords. All payment sessions are handled through the respective provider's secure interface; mogbd only receives a transaction confirmation reference once a payment is approved.

KYC documents including NID copies, passport scans, driving licence images, and selfie photographs are stored in an encrypted, access-controlled environment. Access to KYC documents is restricted to authorised mogbd personnel and accredited identity verification service providers who require them for verification purposes only. KYC documents are not shared with game providers, payment processors, or marketing partners.

7.Cookies and Tracking Technologies

mogbd uses cookies and similar lightweight tracking technologies to operate the platform and improve your experience. We do not use third-party advertising cookies or cross-site tracking technologies. The types of cookies we use are:

1. Essential session cookies: required to keep you logged in during your gaming session, maintain your account state, and process transactions securely. These cannot be disabled without breaking core platform functionality.
2. Preference cookies: used to remember your platform preferences such as display settings and notification choices between sessions. These can be cleared via your browser settings.
3. Analytics cookies: anonymised, aggregated data about how pages on mogbd are navigated and which features are used most frequently. This data cannot identify individual players and is used solely for platform improvement.

You can control and delete cookies through your browser or mobile device settings at any time. Be aware that disabling essential cookies will impair your ability to log in and use the mogbd platform.

8.Data Retention

mogbd retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes set out in this Policy or to comply with applicable legal, regulatory, and anti-money laundering obligations.

Account and transaction data is retained for a minimum of 5 years from account closure or the date of the last transaction, whichever is later. KYC identity documents are retained for the same period. Gaming activity logs are retained for 2 years from the date of the session. Technical and device data such as IP logs are retained for up to 12 months from collection unless required for an ongoing fraud or security investigation.

9.Your Rights Over Your Data

As a registered mogbd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact mogbd support by email. We will respond to all valid requests within a reasonable timeframe at no charge.

1. Right of access: you may request a copy of all personal data mogbd holds about you in a portable, readable format.
2. Right of rectification: you may request correction of any inaccurate personal data we hold about you, including your registered name, date of birth, or contact details.
3. Right of erasure: subject to any overriding legal retention obligations, you may request deletion of your personal data by submitting a written request to mogbd support.
4. Right to restrict processing: you may request that mogbd restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of data we hold while we investigate your correction request.
5. Right to withdraw consent: where processing is based on your consent such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

To exercise any right, email mogbd support at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We may need to verify your identity before fulfilling a request. We aim to respond within 30 days of receiving a valid request.

10.Security Measures

mogbd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit between your device and mogbd, encrypted storage for sensitive data at rest including KYC documents and financial records, role-based access controls limiting staff to only the data necessary for their specific function, and regular security reviews of platform infrastructure and third-party integrations.

While mogbd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for protecting your account by keeping login credentials confidential and logging out when using a shared or public device. If you suspect any security breach involving your mogbd account, contact mogbd support immediately.

11.Children and Minors

The mogbd platform is strictly for adults aged 21 and above. mogbd does not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. All winnings generated on an underage account will be voided.

12.Changes to This Privacy Policy

mogbd reserves the right to update this Privacy Policy at any time. When we make changes, the revised Policy will be published on the mogbd platform with an updated Last Updated date. For material changes that may significantly affect how we handle your data, we will endeavour to notify you via your registered contact details before the change takes effect where practicable.

Your continued use of the mogbd platform after any update to this Policy constitutes acceptance of the revised terms. If you disagree with any change, you must stop using the platform and may request voluntary account closure as described in our Terms and Conditions.

13.Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a data concern, the mogbd support team is available 24/7 and will respond to all privacy-related enquiries promptly. Please include "Privacy Enquiry" in the subject of your message to help us route it to the correct team.

Contact us by email: [email protected]